If something has gone wrong, or you simply have a question you cannot answer yourself, this page explains how to reach us and what to expect once you do.

Who looks after your enquiry

Our support team handles the full range of account matters — from payment queries and bonus clarifications to technical problems and verification requests. The people who receive your message are authorised to investigate and resolve issues directly, not just log them and pass them elsewhere. If a case needs escalation to a specialist, we do that internally and keep you informed.

Players based in the UK are fully supported and welcome to contact us about any aspect of their account. There are no restrictions on the type of query or the channel you use to send it.

How to get your issue resolved in one exchange

The quickest way to reach a resolution is to give us enough detail in your first message so that we do not need to go back and forth asking for basics. When you write to us, include your registered username or the e-mail address on your account, a clear description of what happened, the date and time if it is relevant, and — for payment queries — the transaction reference if you have it. The more specific you are, the more specifically we can respond.

Once your message reaches us, it is reviewed by a member of the team who has the context and the tools to look into your account. You will receive a direct reply rather than an automated holding response. We work through messages in the order they arrive, so there may be a short wait during busy periods, but every message gets a proper answer.

Responsible gambling requests

If you are contacting us to set a deposit limit, take a cooling-off break, or request self-exclusion, we treat those messages with priority. These are not standard customer service requests — they are tools you are entitled to use, and we do not ask you to justify or delay them. State clearly what you need and we will action it. If you are requesting self-exclusion, tell us the duration you want, and we will confirm once it is applied. You will not be sent promotional material during any period of exclusion.

Complaints and what happens if we cannot resolve things

If you feel your query has not been handled fairly, you have the right to escalate it as a formal complaint. Let us know in writing that you are treating the matter as a complaint, and it will be reviewed at a senior level. We will acknowledge it and provide a substantive response. If, after that process, you remain dissatisfied, you may refer the matter to the relevant regulatory authority — Slim King is licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1.

Finally, a note on security: we will never ask for your password, your full card number, or any other sensitive credential via e-mail or chat. If you receive a message claiming to be from us and asking for those details, do not respond — contact us through the official channel to report it.